Frequently asked questions
Using the system:
Free call shop billing system:
Your VoIP equipment:
How does the
You configure your SIP or H.323 equipment to register at our system. We have
provided configuration guidelines for the
more popular VoIP gateways. Once you have made your first payment, you will be
able to start calling and using your free
online call shop billing system.
How do I get started?
- Create a SIP Boutique
- Configure your SIP ATA or gateways.
- Make a payment and start calling.
What software do I need to install?
You do not need to install any software.
Free callshop billing system
What billing system
do you offer?
When you sign up for SIP Boutique, you get free access
to Bill My Calls,
an advanced management system for your call shop.
What password do I use for Bill My Calls?
SIP Boutique and Bill My
Calls are fully integrated. You log on to Bill My Calls using your
existing account number and password. Bill My Calls
will also give you a reduced authority password for your call shop staff. You can
find this on the configuration page of the Bill My Calls control panel.
How long will Bill
My Calls stay free?
Your free subscription to Bill My Calls will last for a full year as long as you
continue to send those calls to SIP Boutique. After
one year, you will need to start paying for Bill My Calls or choose a new billing
Is the billing system pre-pay or
The call shop billing system can be operated in either prepay or postpay mode.
So, you can choose whether to charge your callers before or after they call. You
can mix your operations so that some of your callers pay after their calls and others are
required to pay you a deposit before they can call.
Can I switch booths on and off?
Yes, you can do this using the Advanced Billing feature of the system and you can even
disconnect calls in progress. You can easily set this up on the online billing
system by defining the line IDs of each booth.
How do I set my selling rates?
You set the rates you want your callers to pay using the online control panel.
You can either set them individually using a web page or you can upload them from a CSV
file. You can also set your billing steps, call set up charge and you can define a
two tier discount structure.
What equipment can I
You can use any H.323 or SIP compliant VoIP gateway, ATA or IP phone.
Do I have to reconfigure my VoIP
Yes, you will need to reconfigure your VoIP devices to register at the SIP Boutique system. We have published configuration guidelines for the more
Can you reconfigure my VoIP devices
Usually, we can do this, but we charge $75.00 per hour for this service, except for
PAP2 gateways, where there is a fixed charge of $20.00.
What will my callers dial?
They can call either "00 + country + number" or "country + number".
It is possible for us to mimic your national dialling pattern, so that calls to
your own country are dialled in the same way as they would be from a landline.
Please contact our support team
if you would like us to set this up.
Will DTMF work?
Yes, it should work if you have followed our configuration guidelines.
Will fax work?
Fax is not guaranteed and depends on your equipment. Our service is primarily
What codecs do you support?
We support G.729 and G.711.
Who are you?
We are Westbay Engineers Ltd., and SIP Boutique is one of our products. We are based in the
UK and have been providing telecommunications software and services since 1989.
How can I contact you?
Please see our contact page.
Do you provide technical support?
We provide support by email.
I have two call shops. Will this
Yes, but you will need two different SIP Boutique
Do you have a reseller system?
SIP Boutique is a direct sale product and is not
designed to be resold.
What is the set up cost?
There are no set up costs for new accounts.
How much will you charge me?
Please see our SIP rates page. The SIP Boutique calling rates change regularly to mirror the
wholesale telecoms market. This means that you can take immediate advantage of rate
When should I pay you?
Our service is prepay. Your account must be in credit before calling is allowed.
When your balance reaches zero, the calling will be disabled until we process your
How can I pay you?
We accept wire transfers and Western Union Quick Pay and we do not charge for those
payment methods. Subject to approval, we accept online payments in Pounds Sterling,
including PayPal, without a transaction fee. We can also accept online payments in
Euro and US Dollars, but there is a 5% transaction fee for these payment methods.
Is there a minimum term?
I have lots of traffic. Can I get
No. Our rates are final and not negotiable.
But, I can find lower rates elsewhere?
You can also buy a cheap car. That doesn't mean it will start in the morning.
Can I have per-second billing?
Sorry, but no. Our rates are very close to our wholesale buying rates. We
charge in 30 second intervals, because that is the main way for us to make a reasonable
profit. If someone came into your call shop and asked for per-second billing, would